Ledger Live Login
Secure access & troubleshooting guide

Ledger Live Login: How to access Ledger Live safely

Follow step-by-step, security-first instructions to open Ledger Live, connect your Ledger hardware wallet, and troubleshoot login problems. This page focuses on secure best practices and practical tips for both new and experienced users.

Quick steps to log in

  1. Download Ledger Live only from the official site and verify the URL (https://www.ledger.com/).
  2. Install and open Ledger Live on your device (desktop or mobile).
  3. Connect your Ledger hardware wallet and enter your PIN on the device.
  4. Approve any device requests on the device screen — never approve unknown operations.
  5. Once connected, unlock your accounts inside Ledger Live to view balances and send transactions.

Security tips before you log in

  • Never disclose your 24-word recovery phrase — Ledger will never ask for it.
  • Use official Ledger downloads and verify signatures when provided.
  • Beware of phishing domains and unsolicited support links in messages or social media.
  • Keep your device firmware and Ledger Live app up to date.
  • If you suspect compromise, remove the device from your computer and consult official support.

Troubleshooting common login issues

Device not recognized

Try a different USB cable, a different port, and ensure the latest Ledger Live and device firmware are installed. Check OS permissions — some operating systems require driver installation or specific settings.

App shows empty accounts

Make sure you unlocked the device with your PIN and opened the correct app (for example, Bitcoin app for BTC accounts). In Ledger Live, refresh the accounts or re-add the account (this will not affect your funds).

Why this matters

Ledger Live is the interface to manage your hardware wallet. Correct login procedures and safe habits protect your crypto assets. This page is intended to help you avoid common mistakes, reduce downtime, and spot scams early.

Detailed guide

1. Install Ledger Live

Download the latest Ledger Live installer for your platform from the official site. Verify checksums or signatures when available to ensure integrity.

2. Connect and unlock

Use the original USB cable or a high-quality replacement. Enter your PIN directly on the ledger device — never type it into your computer.

3. Manage accounts securely

Inside Ledger Live you can add accounts for specific blockchains (e.g., Bitcoin, Ethereum). Adding an account only reads public addresses — your private keys remain on the device.

Frequently asked questions

Is Ledger Live free?

Yes. Ledger Live is free to download and use; fees are only the blockchain transaction fees when sending crypto.

Can I log in without my device?

No. Ledger Live requires your physical device to sign and approve transactions. If you lost the device, use your recovery phrase only on a new Ledger device; never share it online.

Will updating the firmware reset my assets?

No. Firmware updates do not erase your accounts; your funds remain secured by your recovery phrase. Still, keep a secure backup of your recovery information before any major update.

Where to get official support?

Visit Ledger’s official support center or contact support through verified channels. Avoid community links claiming to offer direct account fixes.

Security checklist before login